At a glance

What your warranty covers

The essentials are simple: eligible workmanship and material defects are covered for the original purchaser after the first 30 days.

Product Defects

Coverage applies to defects in workmanship and materials for the life of the product.

Original Purchaser

The warranty is non-transferable and applies only to the person or entity that purchased it.

Repair or Replace

At TUOJUE's discretion, a component that does not conform may be repaired or replaced at no cost during the warranty period.

Proof Required

Keep your order number or invoice and a clear explanation of the defect when requesting service.

One important timing detail

The Lifetime Warranty applies after 30 days from the date of purchase. For questions during the first 30 days, please contact support so we can help with the right next step.

How service works

A clear path from question to resolution

Have the right details ready and we can route your request quickly.

  1. Contact TUOJUE

    Reach us directly at cztuojue1@gmail.com or xs02@cztuojue.com.

  2. Share two essentials

    Provide proof of purchase, such as an order number or invoice, and an explanation of the defect.

  3. Follow the return instructions

    If a return is needed, wait for Return Authorization before sending anything back.

Full policy

Read every term

This page is a design-friendly summary and the complete policy below. Please review the terms that apply to your purchase.

  • Policy: TUOJUE Lifetime Warranty
  • Applies to: Original consumer purchaser
  • Service: Repair or replacement at TUOJUE's discretion
01. Lifetime Warranty

After 30 days from the date of purchase, TUOJUE (the “Company”) warrants to the original consumer purchaser (the “Purchaser”) that TUOJUE products will be free from defects in workmanship and materials for the life of the product.

02. Non-Transferable

This warranty is non-transferable and applies only to the original purchaser. It may not be assigned or transferred to any other person or entity.

03. What Voids This Warranty

This warranty is void if the product has been damaged as a result of:

Misuse, abuse, or neglect;

Tampering, modification, or unauthorized service;

Accident;

Improper installation or use that violates the instructions furnished by the Company;

Intentional destruction of the product.

04. Normal Wear and Tear

Normal wear and tear that occurs during everyday use — such as scratches in the paint, dents, and similar cosmetic blemishes — is not covered by this warranty.

05. Company's Sole Obligation

The Company's sole and exclusive obligation under this warranty is limited to repairing or replacing, at the Company's sole discretion, any component that fails to conform to this warranty, at no cost to the Purchaser for the warranty period. Except as expressly set forth herein, the Company assumes no other obligation or liability.

06. How to Obtain Warranty Service

To obtain service under this warranty, contact the Company directly at [cztuojue1@gmail.com/xs02@cztuojue.com]. If it becomes necessary to return a defective product to the Company. To receive warranty service, the Purchaser must provide the Company with:

Proof of purchase (order number or invoice);

A explanation of the defect.

07. Unauthorized Returns

Products returned without prior Return Authorization may be refused, and the Company will not be responsible for their disposition or for the cost of returning them to the owner.

08. Shipping

The Company is not responsible for any loss or damage incurred in shipping.

09. Limitation of Liability

Repair or replacement shall be the Purchaser's sole and exclusive remedy under this warranty. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES, OR EXPENSES ARISING FROM THE USE OR MISUSE OF TUOJUE PRODUCTS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

10. Your Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

11. Where You Purchased Your Product

Warranty claims for products not purchased directly from TUOJUE must be submitted to the original seller or authorized dealer from whom the product was purchased. If you purchased through a dealer, please review their warranty policy, as it may vary. If the product was purchased from a private individual, this warranty is automatically void.